Advanced Certificate E-commerce CRM and Customer Journey Optimization

Name: Advanced Certificate E-commerce CRM and Customer Journey Optimization
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The Advanced Certificate in E-commerce CRM and Customer Journey Optimization is a comprehensive course designed to empower learners with the essential skills required in today's data-driven e-commerce landscape. This course highlights the importance of Customer Relationship Management (CRM) strategies and Customer Journey Optimization techniques in enhancing customer experience and boosting business growth.

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AboutThisCourse

In an era where businesses increasingly rely on digital platforms, this certification equips learners with the knowledge to leverage CRM tools, analyze customer data, and optimize customer journeys. The course covers crucial topics such as CRM system selection, data-driven marketing, personalization strategies, and customer journey mapping. By pursuing this advanced certificate, learners demonstrate their commitment to honing their skills and staying updated on industry best practices. This course not only enhances current job performance but also opens up new career opportunities in e-commerce, marketing, and CRM management. Stand out in the competitive job market and supercharge your career with the Advanced Certificate in E-commerce CRM and Customer Journey Optimization.

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CourseDetails

• CRM
• Customer Relationship Management
• Customer Journey Optimization
• E-commerce CRM Strategies
• Customer Data Analysis
• Personalization in E-commerce
• Multi-channel Customer Engagement
• CRM Software and Tools
• Measuring CRM Success
• Best Practices in Customer Journey Optimization

CareerPath

The Advanced Certificate in E-commerce CRM and Customer Journey Optimization is designed to meet the rising demand for professionals skilled in enhancing customer experience and streamlining e-commerce processes. This certificate program focuses on developing your expertise in managing CRM systems and optimizing the customer journey. This section highlights the job market trends, salary ranges, and skill demand in the UK for roles related to this advanced certificate. - CRM Manager: With a 25% share, CRM Managers oversee the implementation and maintenance of CRM systems. They focus on improving customer relationships and data management. The UK average salary for a CRM Manager is £40,000 per year. - Customer Journey Specialist: Occupying 30% of the market, Customer Journey Specialists analyze and optimize customer touchpoints. They aim to create seamless and engaging experiences. The average salary for this role in the UK is £35,000 per year. - E-commerce Data Analyst: With a 20% share, E-commerce Data Analysts analyze sales and customer data to improve marketing strategies and inform business decisions. The average salary for this role in the UK is £32,000 per year. - CRM Developer: CRM Developers have a 15% share of the market. They create and customize CRM solutions, integrating them with other systems and applications. The average salary for a CRM Developer in the UK is £42,000 per year. - CX Strategy Consultant: A small but vital part of this field, CX Strategy Consultants help businesses develop customer-centric strategies. They hold a 10% share, and the average salary for this role in the UK is £50,000 per year.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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StandardMode GBP £90

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TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE E-COMMERCE CRM AND CUSTOMER JOURNEY OPTIMIZATION

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London School of International Business (LSIB)

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05 May 2025

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