Global Certificate in Webinar Chat for Improved Customer Service

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The Global Certificate in Webinar Chat for Improved Customer Service is a comprehensive course designed to enhance the learners' ability to handle customer queries and concerns effectively through webinars. This certification highlights the importance of real-time communication and engagement with customers in the digital age, making it highly relevant in today's industry demands.

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AboutThisCourse

By enrolling in this course, learners will acquire essential skills in managing webinar chats, building customer relationships, and resolving customer issues promptly and professionally. These skills are vital for career advancement in various industries, including customer service, sales, marketing, and education. Upon completion of the course, learners will receive a globally recognized certificate that will serve as proof of their expertise in utilizing webinar chat for improved customer service. This certification will set them apart from their peers, providing a competitive edge in the job market and opening up new career opportunities.

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CourseDetails

• Webinar Chat Basics: Understanding webinar chat platforms, features, and best practices.
• Customer Service Fundamentals: Foundational customer service skills and techniques for webinar environments.
• Effective Communication: Strategies for clear, empathetic, and engaging communication in webinar chats.
• Proactive Customer Support: Identifying and addressing customer needs before they arise during webinars.
• Handling Customer Queries: Techniques for efficiently and effectively managing customer questions and concerns during webinars.
• Conflict Resolution: Strategies for resolving customer issues and maintaining positive relationships in webinar chat settings.
• Feedback Collection: Methods for gathering, analyzing, and implementing customer feedback to improve webinar chat experiences.
• Privacy and Security: Best practices for maintaining customer privacy and data security in webinar chat environments.
• Webinar Chat Analytics: Utilizing data and analytics to optimize webinar chat performance and customer satisfaction.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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WhatsIncludedBothPlans
  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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GLOBAL CERTIFICATE IN WEBINAR CHAT FOR IMPROVED CUSTOMER SERVICE
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London School of International Business (LSIB)
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05 May 2025
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