Executive Development Programme E-commerce CRM: Omnichannel Strategies
-- ViewingNowThe Executive Development Programme in E-commerce CRM: Omnichannel Strategies certificate course is a comprehensive program designed to equip learners with essential skills for career advancement in the rapidly evolving e-commerce industry. This course emphasizes the importance of customer relationship management (CRM) and omnichannel strategies in providing seamless and personalized customer experiences across all touchpoints.
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โข Unit 1: Introduction to CRM & E-commerce
โข Unit 2: Understanding Omnichannel Strategies
โข Unit 3: Importance of Customer Data in CRM
โข Unit 4: Personalization in Omnichannel CRM
โข Unit 5: Implementing Omnichannel Strategies in E-commerce
โข Unit 6: Key Metrics for Omnichannel CRM Success
โข Unit 7: Customer Journey Mapping in Omnichannel CRM
โข Unit 8: Leveraging AI & Machine Learning in CRM
โข Unit 9: Case Studies of Successful Omnichannel CRM Implementations
โข Unit 10: Future Trends in Omnichannel CRM for E-commerce
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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