Professional Certificate in IT Service Management: Essential Skills
-- ViewingNowThe Professional Certificate in IT Service Management: Essential Skills is a vital course designed to equip learners with the fundamental skills necessary to thrive in the rapidly evolving IT industry. This program focuses on the best practices for IT service management, including incident management, problem management, and change control.
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โข IT Service Management Fundamentals
โข ITIL Framework and Best Practices
โข Incident Management and Problem Solving
โข Change Management and Version Control
โข Configuration Management Database (CMDB) and Asset Management
โข Service Level Management and Customer Relations
โข IT Service Continuity and Disaster Recovery Planning
โข IT Project Management and Delivery
โข IT Security and Risk Management
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