Global Certificate in Innovative IT Service Management Solutions
-- ViewingNowThe Global Certificate in Innovative IT Service Management Solutions is a comprehensive course designed to empower IT professionals with cutting-edge skills in service management. This course is critical for anyone seeking to advance their career in IT service management, as it covers the latest industry trends and best practices.
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โข ITIL 4 Foundation: Understanding ITIL 4 principles and concepts, practices, and the service value system (SVS).
โข Service Design: Creating service solutions, service automation, and demand management, and designing for value and outcomes.
โข Service Transition: Planning and coordinating service releases, managing knowledge, and providing clear communication channels.
โข Service Operation: Incident management, event management, request fulfillment, and problem management.
โข Continual Improvement: Implementing continual improvement models, such as the PDCA cycle, and identifying improvement opportunities.
โข Cloud Computing Concepts: Virtualization, IaaS, PaaS, SaaS, and cloud security.
โข DevOps Practices: Agile and lean ways of working, collaboration, and automating processes.
โข IT Service Automation: Automating IT services, reducing manual intervention, and increasing efficiency.
โข IT Governance: Establishing and maintaining IT governance, ensuring compliance with laws and regulations, and managing risks.
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