Professional Certificate in IT Service Management: Best Practices
-- ViewingNowThe Professional Certificate in IT Service Management: Best Practices is a vital course for IT professionals seeking to enhance their skills and advance their careers. This certificate program focuses on industry-standard frameworks such as ITIL, COBIT, and ISO/IEC 20000, equipping learners with the latest methodologies and best practices in IT service management.
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โข ITIL Foundation: Introduction to IT Service Management
โข Service Support Practices: Incident Management, Problem Management, Change Management
โข Service Delivery Practices: Service Level Management, Capacity Management, Availability Management
โข IT Service Continuity Management: Business Continuity Planning and Disaster Recovery
โข Supplier Management: Managing Supplier Relationships, Contract Management
โข IT Asset Management: Configuration Management, Asset Lifecycle Management
โข IT Security Management: Information Security, Risk Management
โข Measurement and Reporting: Service Reporting, Service Measurement
โข Continual Service Improvement: CSI Framework, Process Improvement
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