Professional Certificate in IT Service Management: Driving Business Success
-- ViewingNowThe Professional Certificate in IT Service Management: Driving Business Success equips learners with essential skills for career advancement in the IT industry. This course is vital for professionals who want to enhance their understanding of IT service management best practices and deliver high-quality IT services that align with business objectives.
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โข Introduction to IT Service Management
โข The Importance of IT Service Management in Business Success
โข ITILยฎ Framework and Best Practices
โข Implementing IT Service Management Processes
โข IT Service Management Tools and Technologies
โข Incident Management and Problem Resolution in IT Service Management
โข Change Management and Configuration Management in IT Service Management
โข IT Service Management Metrics and Key Performance Indicators
โข Continual Service Improvement in IT Service Management
โข Real-World Examples and Case Studies in IT Service Management
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