Certificate in Customer Service Data Quality & Governance
-- ViewingNowThe Certificate in Customer Service Data Quality & Governance is a comprehensive course designed to enhance your skills in data management, a critical aspect of customer service in today's digital world. This course emphasizes the importance of accurate, consistent, and accessible data, which is vital for delivering exceptional customer experiences.
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โข Customer Service Fundamentals
โข Data Quality Management
โข Importance of Data Governance
โข Customer Service Data Governance Framework
โข Data Collection and Validation Techniques
โข Customer Service Data Analysis
โข Data Quality Metrics and Measurements
โข Continuous Improvement in Customer Service Data Governance
โข Regulatory Compliance in Data Governance
โข Case Studies in Customer Service Data Governance
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