Advanced Certificate in Service Innovation: UK Applications

• Service Innovation Theory: Understanding the foundational theories and concepts that drive service innovation in the UK market. This unit covers the latest research and thinking in service innovation, helping students to develop a deep understanding of the subject. • Service Design Thinking: This unit explores the principles of design thinking and how they can be applied to service innovation. Students will learn how to use design thinking to create innovative services that meet the needs of customers and deliver value to the business. • Digital Service Innovation: In this unit, students will explore the role of digital technologies in service innovation. They will learn how to use digital tools and platforms to create innovative services that leverage the power of technology to deliver value to customers. • Service Innovation Strategies: This unit covers the various strategies that businesses can use to drive service innovation. Students will learn how to develop and implement service innovation strategies that align with the goals and objectives of the business. • Service Innovation Project: In this unit, students will have the opportunity to apply their knowledge and skills to a real-world service innovation project. They will work in teams to design and implement an innovative service that addresses a specific business need or opportunity. • Service Innovation Metrics: This unit explores the various metrics that can be used to measure the success of service innovation initiatives. Students will learn how to use metrics to track progress, identify areas for improvement, and make data-driven decisions about service innovation. • Customer Experience Design: This unit focuses on the importance of customer experience in service innovation. Students will learn how to design and deliver innovative services that deliver exceptional customer experiences, build customer loyalty, and drive business growth. • Service Innovation in Practice: In this unit, students will explore real-world examples of service innovation in the UK market. They will learn from successful service innovation initiatives and gain insights into the challenges and opportunities of implementing service innovation in practice. • Service Innovation and Sustainability: This unit covers the intersection of service innovation and sustainability. Students will learn how to design and deliver innovative services that are not only economically viable but also socially and environmentally sustainable.