Certificate Customer Advocacy: Measurement Frontiers
-- ViewingNowThe Certificate Customer Advocacy: Measurement Frontiers is a comprehensive course designed to equip learners with the essential skills needed to excel in customer advocacy roles. This program focuses on the importance of data-driven decision making and measurement strategies in customer experience management.
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โข Customer Advocacy Metrics
โข Measuring Customer Satisfaction (CSAT)
โข Net Promoter Score (NPS) and Its Importance
โข Understanding Customer Effort Score (CES)
โข Quantifying Customer Lifetime Value (CLV)
โข Key Performance Indicators (KPIs) in Customer Advocacy
โข The Role of Churn Rate in Measurement Frontiers
โข Analyzing Customer Advocacy Data
โข Best Practices in Customer Advocacy Measurement
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