Global Certificate in CRM for Next-Generation Project Leaders
-- ViewingNowThe Global Certificate in CRM for Next-Generation Project Leaders is a comprehensive course designed to empower project leaders with essential Customer Relationship Management (CRM) skills. In today's data-driven world, understanding CRM strategies is vital for businesses to thrive, making this course increasingly important.
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โข Global CRM Strategy: Building Customer-Centric Organizations
โข Next-Gen CRM Platforms: Integrating Data, AI, and Automation
โข Multi-Channel Engagement: Leveraging Social, Mobile, and Web CRM
โข Customer Journey Mapping: Designing Seamless Experiences
โข Personalization and Segmentation: Targeting Customers with Relevant Offers
โข Voice of the Customer (VoC) Programs: Collecting and Analyzing Customer Feedback
โข Metrics and Analytics for CRM Success: Measuring What Matters
โข CRM Ethics and Compliance: Protecting Customer Data and Privacy
โข CRM Leadership: Driving Change and Innovation in Your Organization
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