Advanced Certificate in Hotel Reputation: Creating a Positive Online Narrative
-- ViewingNowThe Advanced Certificate in Hotel Reputation: Creating a Positive Online Narrative is a comprehensive course designed to empower hospitality professionals with the skills to manage and enhance their hotel's online reputation. In today's digital age, a positive online narrative is crucial for a hotel's success, making this course increasingly important.
2,775+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Online Reputation Management (ORM): An introduction to understanding the importance of managing and maintaining a positive online narrative for hotels. This unit will cover the basics of ORM, its impact on the hospitality industry, and the role of a Reputation Manager. โข Social Media Listening: This unit will focus on using social media monitoring tools to track brand mentions and identify potential reputation management issues. Participants will learn how to analyze social media data to understand customer sentiment and identify opportunities for improvement. โข Online Reviews and Ratings: Participants will learn how to manage online reviews and ratings on popular travel and hospitality websites. This unit will cover best practices for responding to reviews, analyzing review data, and using review insights to improve hotel operations. โข Content Marketing Strategy: This unit will focus on developing a content marketing strategy to build a positive online narrative for hotels. Participants will learn how to create compelling content, optimize content for search engines, and distribute content across various channels. โข Public Relations and Crisis Management: Participants will learn how to manage a hotel's reputation during a crisis. This unit will cover best practices for crisis communication, media relations, and managing negative publicity. โข Influencer Marketing: This unit will focus on using influencer marketing to build a positive online narrative for hotels. Participants will learn how to identify and collaborate with influencers in the hospitality industry, measure the impact of influencer campaigns, and avoid common pitfalls. โข Data Analytics and Reporting: This unit will cover the basics of data analytics and reporting for hotel reputation management. Participants will learn how to use data to measure the effectiveness of reputation management strategies, identify trends, and make data-driven decisions. โข Ethical Considerations in ORM: This unit will focus on the ethical considerations of ORM in the hospitality industry. Participants will learn about the importance of transparency, honesty, and integrity in managing a hotel's online reputation.
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