Certificate in Intercultural Communication: Smarter Outcomes

• Understanding Intercultural Communication: This unit will cover the basics of intercultural communication, including its definition, importance, and benefits. It will also introduce students to key concepts and theories related to intercultural communication. • Cultural Intelligence: This unit will explore the concept of cultural intelligence (CQ) and its role in intercultural communication. Students will learn how to develop their CQ and use it to communicate effectively with people from different cultures. • Nonverbal Communication: This unit will focus on nonverbal communication in intercultural contexts. Students will learn about different types of nonverbal communication, such as body language, facial expressions, and gestures, and how they can vary across cultures. • Language and Communication: This unit will examine the role of language in intercultural communication. Students will learn about language barriers, code-switching, and other language-related issues that can arise in intercultural contexts. • Conflict Resolution: This unit will teach students how to manage conflicts that may arise in intercultural contexts. They will learn about different conflict resolution strategies and how to choose the most appropriate one for a given situation. • Diversity and Inclusion: This unit will explore the importance of diversity and inclusion in intercultural communication. Students will learn about different types of diversity and how to create inclusive environments that promote effective intercultural communication. • Global Virtual Teams: This unit will focus on the unique challenges and opportunities of working in global virtual teams. Students will learn how to communicate effectively in virtual environments and how to build trust and relationships with team members from different cultures. • Intercultural Negotiations: This unit will teach students how to negotiate effectively in intercultural contexts. They will learn about different negotiation styles, cultural variables that can impact negotiation outcomes, and strategies for building successful intercultural negotiation relationships. • Intercultural Leadership: This unit will explore the role of leadership in intercultural contexts. Students will learn about different leadership styles, how to adapt their leadership style to different cultural contexts, and how to build and lead effective intercultural teams.