Certificate in Effective Strategies for Difficult Conversations
-- ViewingNowThe Certificate in Effective Strategies for Difficult Conversations is a comprehensive course designed to empower learners with the necessary skills to navigate challenging discussions in the workplace. This certificate program emphasizes the importance of open and assertive communication, equipping learners with the tools to manage conflict, de-escalate tense situations, and maintain productive relationships.
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GBP £ 140
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โข Understanding Difficult Conversations
โข Identifying and Preparing for Challenging Conversations
โข Effective Communication Techniques for Conflict Resolution
โข Active Listening and Empathy in Difficult Conversations
โข Managing Emotions During Confrontational Dialogues
โข Strategies for Assertiveness and Self-Advocacy
โข Dealing with Different Personality Types in Conflict Scenarios
โข Conflict Resolution Best Practices and Scenarios
โข Implementing Feedback and Follow-up After Difficult Conversations
โข Developing a Plan for Continuous Improvement in Difficult Conversation Skills
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