Certificate in IT Service Management and Agile Practices
-- viewing nowThe Certificate in IT Service Management and Agile Practices is a comprehensive course designed to empower learners with essential skills for career advancement in the IT industry. This course integrates IT Service Management (ITSM) best practices, such as ITIL®, with Agile methodologies like Scrum and Kanban, providing a holistic approach to IT service delivery.
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Course Details
• IT Service Management Introduction
• Agile Methodology and Practices
• ITIL Framework and Processes
• Agile Project Management Tools and Techniques
• Service Support and Delivery in Agile
• Change Management in IT Service Management and Agile
• Agile Service Design and Transition
• Continual Service Improvement with Agile
• Agile Estimation and Planning
• Real-world Case Studies in Agile IT Service Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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