Certificate in IT Service Management and Agile Practices

Name: Certificate in IT Service Management and Agile Practices
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The Certificate in IT Service Management and Agile Practices is a comprehensive course designed to empower learners with essential skills for career advancement in the IT industry. This course integrates IT Service Management (ITSM) best practices, such as ITIL®, with Agile methodologies like Scrum and Kanban, providing a holistic approach to IT service delivery.

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AboutThisCourse

In an era where businesses demand speed, flexibility, and quality, this course is of paramount importance. It equips learners with the ability to manage and deliver IT services efficiently, adapt to changing requirements, and foster a culture of continuous improvement. The course covers key topics including ITSM frameworks, Agile principles, DevOps, value stream mapping, and service metric analysis. By the end of the course, learners will be well-prepared to excel in various IT roles, such as IT Service Manager, Agile Coach, Scrum Master, or DevOps Engineer. With the growing demand for professionals who can effectively bridge the gap between traditional ITSM and Agile methodologies, this course is a valuable investment in your career development. Enroll today to stay ahead in the competitive IT landscape!

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CourseDetails

• IT Service Management Introduction
• Agile Methodology and Practices
• ITIL Framework and Processes
• Agile Project Management Tools and Techniques
• Service Support and Delivery in Agile
• Change Management in IT Service Management and Agile
• Agile Service Design and Transition
• Continual Service Improvement with Agile
• Agile Estimation and Planning
• Real-world Case Studies in Agile IT Service Management

CareerPath

The Certificate in IT Service Management and Agile Practices is a valuable credential for professionals working in the UK's thriving tech sector. The course covers essential skills demanded by the job market, preparing students for a variety of roles, including IT Service Management and Agile Practices. This 3D pie chart illustrates the distribution of roles and skills in the industry, emphasizing the need for a versatile skill set. * **IT Service Management** (40%): Professionals in this field ensure that IT services align with the needs of the organization and its customers. They are responsible for implementing best practices, managing risks, and optimizing service delivery. * **Agile Practitioner** (35%): Agile practitioners help organizations respond to changes and unpredictability by using Agile principles, methodologies, and practices. They collaborate with cross-functional teams to deliver high-quality products and services quickly and efficiently. * **Both IT Service Management and Agile Practices** (25%): Combining IT Service Management and Agile Practices enables professionals to balance the need for structure with the need for flexibility. Employers value this dual skill set, which can lead to higher salaries and better career prospects. The 3D pie chart highlights the importance of both IT Service Management and Agile Practices, as well as the growing demand for professionals with experience in both areas. With the Certificate in IT Service Management and Agile Practices, you'll gain the skills to excel in a rapidly evolving industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN IT SERVICE MANAGEMENT AND AGILE PRACTICES

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London School of International Business (LSIB)

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05 May 2025

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