Professional Certificate Customer Advocacy: Key Metrics
-- viewing nowThe Professional Certificate in Customer Advocacy: Key Metrics is a crucial course for professionals seeking to excel in customer experience roles. This program focuses on essential metrics that drive customer success, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
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Course Details
• Understanding Customer Advocacy
• Key Metrics in Customer Advocacy
• Customer Satisfaction (CSAT) Metrics
• Net Promoter Score (NPS) and Its Importance
• Customer Effort Score (CES)
• Churn Rate and Retention Rate
• Measuring Customer Lifetime Value (CLTV)
• Analyzing Advocacy Program Performance
• Utilizing Customer Advocacy Data for Business Decisions
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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