Certificate in IT Service Management: Key Concepts
-- viewing nowThe Certificate in IT Service Management: Key Concepts is a valuable course that provides learners with a solid understanding of IT service management best practices. This program covers essential concepts such as ITIL (Information Technology Infrastructure Library) framework, service support, and delivery processes.
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Course Details
• IT Service Management (ITSM) Fundamentals
• ITIL (Information Technology Infrastructure Library) Framework
• Service Lifecycle Stages in ITIL
• Key ITIL Processes (Incident Management, Problem Management, Change Management)
• Service Support and Service Delivery Models
• IT Service Continuity and Disaster Recovery Planning
• Measuring IT Service Performance (KPIs and Metrics)
• Continual Service Improvement in ITSM
• Communication and Stakeholder Management in ITSM
• Implementing and Managing IT Service Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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