Advanced Certificate in Sales & Marketing: Creating a Customer-Centric Organization
-- viewing nowThe Advanced Certificate in Sales & Marketing: Creating a Customer-Centric Organization is a comprehensive course designed to empower learners with cutting-edge sales and marketing strategies. This course is critical for professionals seeking to thrive in today's customer-centric business environment.
6,299+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Customer Experience (CX) Management: Understanding the customer journey, measuring customer satisfaction, and using feedback to improve CX.
• Customer Segmentation and Targeting: Identifying and understanding different customer segments, and developing targeted marketing strategies for each.
• Personalization in Sales and Marketing: Utilizing data and technology to create personalized experiences and messaging for customers.
• Customer Lifetime Value (CLV) and Retention: Understanding the concept of CLV, and developing strategies to retain customers and increase their lifetime value.
• Digital Marketing: Utilizing digital channels such as social media, email, and search engines to reach and engage customers.
• Sales Enablement: Providing sales teams with the resources, training, and technology they need to effectively sell to customers.
• Customer Service and Support: Delivering excellent customer service and support to increase customer satisfaction and loyalty.
• Data-Driven Decision Making: Utilizing data and analytics to inform sales and marketing decisions, and measure the effectiveness of campaigns.
• Innovation in Sales and Marketing: Staying up-to-date with the latest trends and technologies in sales and marketing, and being willing to experiment and innovate.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate