Certificate in Sales: Rapport & Influence for Growth
-- ViewingNowThe Certificate in Sales: Rapport & Influence for Growth is a comprehensive course designed to empower sales professionals with essential skills for career advancement. This program focuses on building rapport, enhancing communication, and employing influential techniques to drive sales growth.
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โข Building Rapport: The foundation of successful sales – Understand the importance of building strong relationships with customers, learn techniques to establish common ground and trust.
โข Active Listening: The key to understanding customer needs – Learn to listen effectively, ask open-ended questions, and demonstrate empathy to uncover customer pain points.
โข Power of Persuasion: Influencing customer decisions – Discover the psychology behind persuasion, learn how to build compelling arguments, and apply persuasion techniques to close more deals.
โข Body Language & Non-Verbal Communication: Enhancing sales communication – Learn to interpret and use body language and non-verbal cues to build rapport, trust, and influence.
โข Adaptability in Sales: Customizing your approach for different personalities – Understand different personality types and learn to flex your sales style to match your customer's preferences.
โข Handling Objections: Turning obstacles into opportunities – Learn to anticipate and address common objections, and turn them into opportunities for further conversation and relationship building.
โข Building Trust: The cornerstone of long-term sales success – Learn strategies for building and maintaining trust, and understand the impact of trust on the sales process.
โข Storytelling in Sales: Engaging customers with compelling narratives – Learn to use storytelling as a tool for engaging customers, building rapport, and creating emotional connections.
โข Measuring Success: Tracking and analyzing sales performance – Understand key sales metrics, and learn how to use data to drive growth and continuous improvement.
Note: These units are designed to provide a comprehensive foundation for sales professionals looking to build rapport and influence for growth. Each unit can be customized and expanded based on the specific needs of the learners.
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