Masterclass Certificate in Consumer Behavior and Customer Relationship Management
-- ViewingNowThe Masterclass Certificate in Consumer Behavior and Customer Relationship Management is a comprehensive course that equips learners with essential skills for career advancement in today's data-driven business landscape. This course is crucial for professionals seeking to understand customer behavior, preferences, and needs, enabling them to make informed business decisions and build long-lasting customer relationships.
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โข Consumer Behavior: An Overview
โข Understanding Customer Needs and Motivations
โข Customer Decision-Making Process
โข Consumer Perception and Attitude Formation
โข The Role of Psychology in Consumer Behavior
โข Customer Relationship Management: An Introduction
โข Building Customer Relationships: Strategies and Tactics
โข Measuring Customer Satisfaction and Loyalty
โข Customer Value Management and Profit Optimization
โข Implementing CRM Systems and Technologies
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