Certificate in IT Service Management and Customer-Centricity
-- ViewingNowThe Certificate in IT Service Management and Customer-Centricity is a comprehensive course designed to equip learners with essential skills for career advancement in the IT service industry. This course emphasizes the importance of a customer-centric approach in IT service management, focusing on delivering high-quality services that meet customer needs and expectations.
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โข IT Service Management Introduction
โข Customer-Centricity and its Importance in IT Service Management
โข ITIL Framework and Customer-Centric Approach
โข Service Strategy and Customer Experience Mapping
โข Service Design and Customer Journey Mapping
โข Service Transition and Customer Communication Planning
โข Service Operation and Customer Support Management
โข Continual Service Improvement and Customer Feedback Analysis
โข Key Performance Indicators (KPIs) for Customer-Centric IT Service Management
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