Certificate in IT Service Management and Customer-Centricity

Name: Certificate in IT Service Management and Customer-Centricity
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The Certificate in IT Service Management and Customer-Centricity is a comprehensive course designed to equip learners with essential skills for career advancement in the IT service industry. This course emphasizes the importance of a customer-centric approach in IT service management, focusing on delivering high-quality services that meet customer needs and expectations.

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AboutThisCourse

In today's digital age, IT service management has become a critical function for businesses of all sizes, making this course highly relevant and in demand across industries. Learners will gain a deep understanding of IT service management frameworks, best practices, and tools, as well as the skills needed to design, deliver, and manage customer-centric IT services. By completing this course, learners will be able to demonstrate their expertise in IT service management and customer-centricity, increasing their employability and career advancement opportunities. They will be equipped with the skills to lead IT service teams, manage customer relationships, and drive business success through effective IT service management strategies.

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CourseDetails

• IT Service Management Introduction
• Customer-Centricity and its Importance in IT Service Management
• ITIL Framework and Customer-Centric Approach
• Service Strategy and Customer Experience Mapping
• Service Design and Customer Journey Mapping
• Service Transition and Customer Communication Planning
• Service Operation and Customer Support Management
• Continual Service Improvement and Customer Feedback Analysis
• Key Performance Indicators (KPIs) for Customer-Centric IT Service Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN IT SERVICE MANAGEMENT AND CUSTOMER-CENTRICITY

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London School of International Business (LSIB)

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05 May 2025

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