Certificate in Customer Journey Mapping for Results
-- ViewingNowThe Certificate in Customer Journey Mapping for Results is a comprehensive course designed to equip learners with the essential skills to map and optimize customer journeys. This course emphasizes the importance of understanding customer needs, behaviors, and pain points to create personalized and seamless experiences.
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GBP £ 140
GBP £ 202
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Understanding Customer Journey Mapping
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Customer Experience (CX) Basics
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Identifying Touchpoints in Customer Journey
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Creating Customer Personas
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Mapping Customer Journey Stages
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Measuring Customer Experience and Journey
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Using Technology for Customer Journey Mapping
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Designing Customer-Centric Processes
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Continuous Improvement of Customer Journey
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