Certificate in Customer Journey Mapping for Results

Name: Certificate in Customer Journey Mapping for Results
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The Certificate in Customer Journey Mapping for Results is a comprehensive course designed to equip learners with the essential skills to map and optimize customer journeys. This course emphasizes the importance of understanding customer needs, behaviors, and pain points to create personalized and seamless experiences.

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AboutThisCourse

In today's customer-centric world, customer journey mapping has become a critical competency for businesses seeking to differentiate themselves and drive growth. This course provides learners with practical tools and techniques to design and implement customer journey maps that lead to tangible results. By completing this course, learners will gain a deep understanding of the customer journey mapping process, from research and analysis to ideation and implementation. They will also learn how to use data and insights to inform their decision-making and measure the impact of their efforts. This course is an excellent opportunity for professionals looking to advance their careers in marketing, customer experience, or product management.

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CourseDetails

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Understanding Customer Journey Mapping
•
Customer Experience (CX) Basics
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Identifying Touchpoints in Customer Journey
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Creating Customer Personas
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Mapping Customer Journey Stages
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Measuring Customer Experience and Journey
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Using Technology for Customer Journey Mapping
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Designing Customer-Centric Processes
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Continuous Improvement of Customer Journey

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER JOURNEY MAPPING FOR RESULTS

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London School of International Business (LSIB)

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05 May 2025

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