Professional Certificate in Senior Customer Journey Mapping
-- ViewingNowThe Professional Certificate in Senior Customer Journey Mapping is a course designed to equip learners with the essential skills to advance their careers in customer experience management. This program focuses on the importance of understanding customer needs, behaviors, and emotions throughout their journey with a company.
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GBP £ 140
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โข Customer Journey Mapping Foundation: Understanding the basics of customer journey mapping, its importance, and benefits. โข Customer Segmentation: Identifying and segmenting customers based on demographics, behavior, and needs. โข Customer Touchpoints Analysis: Identifying and analyzing all customer touchpoints across channels and stages of the journey. โข Customer Pain Points and Moments of Truth: Identifying and addressing customer pain points and moments of truth in the journey. โข Customer Journey Mapping Tools: Learning about different customer journey mapping tools and techniques. โข Designing Customer Journey Maps: Designing and creating customer journey maps for different customer segments. โข Customer Journey Map Implementation: Implementing customer journey maps to improve customer experiences and drive business results. โข Measuring and Tracking Customer Journey: Measuring and tracking the impact of customer journey maps and continuously improving them.
Note: The above list is not exhaustive and can be customized based on the specific needs and goals of the training program.
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