Executive Development Programme in Customer Journey & Strategic Thinking
-- ViewingNowThe Executive Development Programme in Customer Journey & Strategic Thinking is a certificate course designed to empower professionals with the skills needed to excel in today's customer-centric business landscape. This programme emphasizes the importance of understanding the customer journey, from initial contact to long-term loyalty, and how to use this knowledge to drive strategic decision-making.
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โข Executive Development Programme in Customer Journey & Strategic Thinking
โข Understanding Customer Journey Mapping
โข Design Thinking and Customer Experience
โข Customer Journey Mapping Tools and Techniques
โข Strategic Thinking for Customer-Centric Organizations
โข Analyzing Customer Data for Improved Journey Mapping
โข Stakeholder Management in Customer Journey Mapping
โข Change Management and Customer Journey Transformation
โข Measuring and Quantifying Customer Journey Success
โข Best Practices in Customer Journey Mapping and Strategic Thinking
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