Executive Development Programme in Customer Journey & Strategic Thinking

Name: Executive Development Programme in Customer Journey & Strategic Thinking
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The Executive Development Programme in Customer Journey & Strategic Thinking is a certificate course designed to empower professionals with the skills needed to excel in today's customer-centric business landscape. This programme emphasizes the importance of understanding the customer journey, from initial contact to long-term loyalty, and how to use this knowledge to drive strategic decision-making.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is in high demand across industries. It equips learners with essential skills for career advancement, such as data analysis, journey mapping, and strategic thinking. By the end of the course, learners will have a deep understanding of the customer journey and how to use this knowledge to create compelling strategies that drive business growth. This programme is ideal for professionals in marketing, sales, customer service, and product development, as well as business leaders looking to enhance their strategic thinking skills. Enroll today and take the first step towards a more customer-centric and strategic approach to business.

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CourseDetails

• Executive Development Programme in Customer Journey & Strategic Thinking
• Understanding Customer Journey Mapping
• Design Thinking and Customer Experience
• Customer Journey Mapping Tools and Techniques
• Strategic Thinking for Customer-Centric Organizations
• Analyzing Customer Data for Improved Journey Mapping
• Stakeholder Management in Customer Journey Mapping
• Change Management and Customer Journey Transformation
• Measuring and Quantifying Customer Journey Success
• Best Practices in Customer Journey Mapping and Strategic Thinking

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER JOURNEY & STRATEGIC THINKING

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London School of International Business (LSIB)

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05 May 2025

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