Global Certificate Customer Advocacy: Measurement Essentials
-- ViewingNowThe Global Certificate in Customer Advocacy: Measurement Essentials is a comprehensive course designed to empower professionals with the skills to measure and analyze customer advocacy initiatives. This course underscores the importance of data-driven decision-making in customer experience management and equips learners with the essential skills to demonstrate the impact of customer advocacy programs on business growth.
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ใณใผใน่ฉณ็ดฐ
โข Customer Advocacy Metrics
โข Key Performance Indicators (KPIs) in Customer Advocacy
โข Measuring Customer Satisfaction (CSAT)
โข Net Promoter Score (NPS) & Its Importance
โข Understanding Customer Effort Score (CES)
โข Return on Investment (ROI) in Customer Advocacy Programs
โข Analyzing Customer Advocacy Data
โข Visualizing Customer Advocacy Metrics
โข Continuous Improvement through Customer Advocacy Measurement
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