Global Certificate Customer Advocacy: Measurement Essentials

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The Global Certificate in Customer Advocacy: Measurement Essentials is a comprehensive course designed to empower professionals with the skills to measure and analyze customer advocacy initiatives. This course underscores the importance of data-driven decision-making in customer experience management and equips learners with the essential skills to demonstrate the impact of customer advocacy programs on business growth.

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AboutThisCourse

In today's experience-driven economy, there is an increasing industry demand for professionals who can effectively measure and optimize customer advocacy programs. This course provides learners with the knowledge and tools to evaluate the success of customer advocacy initiatives, identify areas for improvement, and communicate the value of these programs to stakeholders. By completing this course, learners will gain a competitive edge in their careers by demonstrating their ability to leverage data to drive customer advocacy and business success. The skills acquired in this course are applicable to a variety of industries and roles, making it an ideal choice for professionals looking to advance their careers in customer experience management, marketing, and sales.

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CourseDetails

• Customer Advocacy Metrics
• Key Performance Indicators (KPIs) in Customer Advocacy
• Measuring Customer Satisfaction (CSAT)
• Net Promoter Score (NPS) & Its Importance
• Understanding Customer Effort Score (CES)
• Return on Investment (ROI) in Customer Advocacy Programs
• Analyzing Customer Advocacy Data
• Visualizing Customer Advocacy Metrics
• Continuous Improvement through Customer Advocacy Measurement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE CUSTOMER ADVOCACY: MEASUREMENT ESSENTIALS
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London School of International Business (LSIB)
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05 May 2025
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