Professional Certificate in Mobile Support Metrics & Analysis
-- ViewingNowThe Professional Certificate in Mobile Support Metrics & Analysis is a crucial course designed to equip learners with the necessary skills to excel in the mobile industry. This program focuses on the essential metrics and analysis techniques required to optimize mobile support and user experience.
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โข Mobile Support Metrics
โข Key Performance Indicators (KPIs) in Mobile Support
โข Mobile Device Analytics
โข Customer Satisfaction Surveys in Mobile Support
โข Mobile Support Ticket Analysis
โข First Response Time (FRT) & Resolution Time Metrics
โข Mobile Support Agent Productivity
โข Mobile Application Performance Metrics
โข Mobile Support Escalation Management
โข Data Visualization & Dashboard Creation for Mobile Support Metrics
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