Professional Certificate in Mobile Support Metrics & Analysis
-- ViewingNowThe Professional Certificate in Mobile Support Metrics & Analysis is a crucial course designed to equip learners with the necessary skills to excel in the mobile industry. This program focuses on the essential metrics and analysis techniques required to optimize mobile support and user experience.
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⢠Mobile Support Metrics
⢠Key Performance Indicators (KPIs) in Mobile Support
⢠Mobile Device Analytics
⢠Customer Satisfaction Surveys in Mobile Support
⢠Mobile Support Ticket Analysis
⢠First Response Time (FRT) & Resolution Time Metrics
⢠Mobile Support Agent Productivity
⢠Mobile Application Performance Metrics
⢠Mobile Support Escalation Management
⢠Data Visualization & Dashboard Creation for Mobile Support Metrics
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