Executive Development Programme Connected Customer Experiences
-- ViewingNowThe Executive Development Programme in Connected Customer Experiences is a certificate course designed to empower professionals with the skills to deliver exceptional customer experiences in the digital age. This program emphasizes the importance of understanding customer needs and expectations, and using data-driven insights to create impactful, connected experiences.
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โข Customer Experience (CX) Strategy
โข Understanding the Connected Customer
โข Designing Omni-channel Customer Journeys
โข Leveraging Data and Analytics for Personalized Experiences
โข Digital Transformation for Connected Customer Experiences
โข Implementing a Voice of the Customer (VoC) Program
โข Building a Customer-Centric Culture
โข Utilizing Artificial Intelligence (AI) for CX
โข Change Management and Leadership for Connected CX
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