Executive Development Programme Connected Customer Experiences
-- ViewingNowThe Executive Development Programme in Connected Customer Experiences is a certificate course designed to empower professionals with the skills to deliver exceptional customer experiences in the digital age. This program emphasizes the importance of understanding customer needs and expectations, and using data-driven insights to create impactful, connected experiences.
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⢠Customer Experience (CX) Strategy
⢠Understanding the Connected Customer
⢠Designing Omni-channel Customer Journeys
⢠Leveraging Data and Analytics for Personalized Experiences
⢠Digital Transformation for Connected Customer Experiences
⢠Implementing a Voice of the Customer (VoC) Program
⢠Building a Customer-Centric Culture
⢠Utilizing Artificial Intelligence (AI) for CX
⢠Change Management and Leadership for Connected CX
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