Masterclass Certificate in Innovation & Customer Relationship Management
-- ViewingNowThe Masterclass Certificate in Innovation & Customer Relationship Management is a comprehensive course designed to empower professionals with essential skills in today's dynamic business environment. This course highlights the importance of innovation and customer relationship management in driving business growth and success.
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โข Unit 1: Introduction to Innovation & Customer Relationship Management
โข Unit 2: Understanding Customer Needs & Expectations
โข Unit 3: Design Thinking & Innovative Solutions
โข Unit 4: Leveraging Data & Analytics for Customer Insights
โข Unit 5: Customer Experience (CX) Strategy & Design
โข Unit 6: Building a Customer-Centric Culture
โข Unit 7: Implementing Innovation: Tools & Techniques
โข Unit 8: Change Management & Employee Engagement
โข Unit 9: Metrics & Measurement in Innovation & CRM
โข Unit 10: Case Studies: Successful Innovation & CRM Implementations
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