Masterclass Certificate in Innovation & Customer Relationship Management

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The Masterclass Certificate in Innovation & Customer Relationship Management is a comprehensive course designed to empower professionals with essential skills in today's dynamic business environment. This course highlights the importance of innovation and customer relationship management in driving business growth and success.

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In an era where customer experience is a key differentiator, this course equips learners with the tools and techniques to build strong relationships with customers, understand their needs, and create personalized experiences. The course also emphasizes the role of innovation in creating a competitive advantage, encouraging learners to think creatively and embrace change. By completing this course, learners will gain a deep understanding of customer relationship management principles, innovation strategies, and how to apply these concepts in real-world scenarios. This course is highly relevant to professionals in sales, marketing, customer service, and product development, providing them with the essential skills needed for career advancement in these fields.

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่ฏพ็จ‹่ฏฆๆƒ…

โ€ข Unit 1: Introduction to Innovation & Customer Relationship Management
โ€ข Unit 2: Understanding Customer Needs & Expectations
โ€ข Unit 3: Design Thinking & Innovative Solutions
โ€ข Unit 4: Leveraging Data & Analytics for Customer Insights
โ€ข Unit 5: Customer Experience (CX) Strategy & Design
โ€ข Unit 6: Building a Customer-Centric Culture
โ€ข Unit 7: Implementing Innovation: Tools & Techniques
โ€ข Unit 8: Change Management & Employee Engagement
โ€ข Unit 9: Metrics & Measurement in Innovation & CRM
โ€ข Unit 10: Case Studies: Successful Innovation & CRM Implementations

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MASTERCLASS CERTIFICATE IN INNOVATION & CUSTOMER RELATIONSHIP MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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