Certificate in Customer Experience Measurement and Improvement
-- ViewingNowThe Certificate in Customer Experience Measurement and Improvement is a comprehensive course designed to equip learners with the essential skills required in the rapidly growing field of customer experience. This course emphasizes the importance of understanding customer needs and expectations, and how to measure and improve the customer experience to drive business growth.
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โข Customer Experience (CX) Fundamentals
โข Understanding Customer Journey Mapping
โข Metrics for Measuring Customer Experience
โข Voice of the Customer (VoC) Programs
โข CX Data Analysis and Insights Generation
โข Designing Customer-Centric Processes
โข Implementing CX Improvement Strategies
โข Employee Engagement in CX
โข CX Strategy and Governance
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