Certificate in Customer Experience Measurement and Improvement
-- ViewingNowThe Certificate in Customer Experience Measurement and Improvement is a comprehensive course designed to equip learners with the essential skills required in the rapidly growing field of customer experience. This course emphasizes the importance of understanding customer needs and expectations, and how to measure and improve the customer experience to drive business growth.
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⢠Customer Experience (CX) Fundamentals
⢠Understanding Customer Journey Mapping
⢠Metrics for Measuring Customer Experience
⢠Voice of the Customer (VoC) Programs
⢠CX Data Analysis and Insights Generation
⢠Designing Customer-Centric Processes
⢠Implementing CX Improvement Strategies
⢠Employee Engagement in CX
⢠CX Strategy and Governance
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