Advanced Certificate Customer Journey Mapping
-- ViewingNowThe Advanced Certificate in Customer Journey Mapping is a comprehensive course designed to help learners understand and optimize the customer experience. This certification focuses on the importance of mapping the customer journey, identifying pain points, and creating data-driven strategies to improve customer satisfaction and loyalty.
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โข Customer Journey Mapping Fundamentals
โข Understanding Customer Experience (CX) Strategy
โข Touchpoints and Channels in Customer Journey
โข Mapping the Customer Journey Stages
โข Customer Personas and Segmentation
โข Analyzing Customer Emotions and Sentiments
โข Data-Driven Customer Journey Mapping
โข Advanced CJM Tools and Software
โข Designing Customer Journey Improvements
โข Measuring and Optimizing Customer Experience
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