Advanced Certificate Customer Journey Mapping

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The Advanced Certificate in Customer Journey Mapping is a comprehensive course designed to help learners understand and optimize the customer experience. This certification focuses on the importance of mapping the customer journey, identifying pain points, and creating data-driven strategies to improve customer satisfaction and loyalty.

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AboutThisCourse

In today's highly competitive business landscape, understanding the customer journey is crucial for organizations to stay ahead. This course equips learners with essential skills to design and implement customer journey maps that drive business growth and improve customer engagement. By completing this course, learners will gain a deep understanding of customer journey mapping best practices, tools, and techniques, making them highly valuable in various industries. This advanced certification can lead to career advancement opportunities and increased earning potential, as organizations recognize the importance of customer experience in driving business success.

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CourseDetails


• Customer Journey Mapping Fundamentals
• Understanding Customer Experience (CX) Strategy
• Touchpoints and Channels in Customer Journey
• Mapping the Customer Journey Stages
• Customer Personas and Segmentation
• Analyzing Customer Emotions and Sentiments
• Data-Driven Customer Journey Mapping
• Advanced CJM Tools and Software
• Designing Customer Journey Improvements
• Measuring and Optimizing Customer Experience

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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ADVANCED CERTIFICATE CUSTOMER JOURNEY MAPPING
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London School of International Business (LSIB)
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05 May 2025
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