Certificate in IT Service Management and Stakeholder Engagement
-- ViewingNowThe Certificate in IT Service Management and Stakeholder Engagement is a comprehensive course that equips learners with essential skills for career advancement in the IT industry. This program emphasizes the importance of service management and stakeholder engagement, both of which are critical components in today's fast-paced, technology-driven business environment.
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⢠IT Service Management Foundation
⢠ITILŽ Framework and Best Practices
⢠Service Lifecycle Stages and Processes
⢠Incident, Problem, and Change Management
⢠Service Level Management and Capacity Management
⢠Stakeholder Engagement and Communication
⢠IT Service Continuity and Information Security
⢠Measuring and Improving IT Service Quality
⢠IT Service Management Project and Implementation
⢠Continual Service Improvement
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