Certificate in IT Service Management and Stakeholder Engagement
-- ViewingNowThe Certificate in IT Service Management and Stakeholder Engagement is a comprehensive course that equips learners with essential skills for career advancement in the IT industry. This program emphasizes the importance of service management and stakeholder engagement, both of which are critical components in today's fast-paced, technology-driven business environment.
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โข IT Service Management Foundation
โข ITILยฎ Framework and Best Practices
โข Service Lifecycle Stages and Processes
โข Incident, Problem, and Change Management
โข Service Level Management and Capacity Management
โข Stakeholder Engagement and Communication
โข IT Service Continuity and Information Security
โข Measuring and Improving IT Service Quality
โข IT Service Management Project and Implementation
โข Continual Service Improvement
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