Advanced Certificate in Customer Journey Blueprinting
-- ViewingNowThe Advanced Certificate in Customer Journey Blueprinting is a comprehensive course designed to enhance your ability to map and optimize customer experiences. This certification focuses on the importance of understanding customer needs, behavior, and emotions to create seamless and engaging journey blueprints.
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⢠Customer Journey Mapping
⢠Customer Experience Strategy
⢠Touchpoint Analysis
⢠Customer Segmentation
⢠Persona Development
⢠Service Design Blueprinting
⢠Emotion Mapping
⢠Journey Analytics
⢠Continuous Improvement in Customer Journey
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