Advanced Certificate in Customer Journey Blueprinting

Name: Advanced Certificate in Customer Journey Blueprinting
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The Advanced Certificate in Customer Journey Blueprinting is a comprehensive course designed to enhance your ability to map and optimize customer experiences. This certification focuses on the importance of understanding customer needs, behavior, and emotions to create seamless and engaging journey blueprints.

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AboutThisCourse

In today's customer-centric world, there's an increasing demand for professionals who can design and implement effective customer journey strategies. By enrolling in this course, you'll gain essential skills to meet this industry need and drive business growth through customer satisfaction and loyalty. This certificate course equips learners with the necessary tools and techniques to analyze customer interactions, visualize journey maps, and develop data-driven improvements. As a result, you'll be able to create exceptional customer experiences, foster brand loyalty, and propel your career in UX design, marketing, customer service, or product management.

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CourseDetails

• Customer Journey Mapping
• Customer Experience Strategy
• Touchpoint Analysis
• Customer Segmentation
• Persona Development
• Service Design Blueprinting
• Emotion Mapping
• Journey Analytics
• Continuous Improvement in Customer Journey

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN CUSTOMER JOURNEY BLUEPRINTING

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London School of International Business (LSIB)

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05 May 2025

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