Global Certificate in Customer Journey & Digital Transformation
-- ViewingNowThe Global Certificate in Customer Journey & Digital Transformation is a vital course designed to meet the growing industry demand for professionals who can lead digital transformation and customer experience strategies. This certificate course emphasizes the importance of understanding customer needs and expectations in the digital age, empowering learners with essential skills to drive business success.
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Customer Journey Mapping
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Digital Transformation Fundamentals
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Understanding Customer Segments
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Digital Channels and Customer Interaction
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Data-Driven Decision Making
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Design Thinking in Customer Experience
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Change Management and Digital Adoption
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Measuring and Analyzing Customer Journey
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Privacy, Security, and Ethics in Digital Transformation
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