Executive Development Programme in Support Team Automation
-- ViewingNowThe Executive Development Programme in Support Team Automation is a certificate course designed to meet the growing industry demand for automation expertise. This program emphasizes the importance of automation in enhancing support team efficiency and productivity, making it crucial for digital transformation.
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⢠Unit 1: Introduction to Support Team Automation
⢠Unit 2: Process Mapping and Documentation
⢠Unit 3: Automation Tools and Technologies
⢠Unit 4: Robotic Process Automation (RPA) â Fundamentals and Best Practices
⢠Unit 5: Implementing Chatbots and Virtual Assistants
⢠Unit 6: Data Analytics for Support Teams
⢠Unit 7: Designing and Automating Workflows
⢠Unit 8: Quality Assurance and Governance in Automation
⢠Unit 9: Change Management and Team Collaboration
⢠Unit 10: Continuous Improvement in Support Team Automation
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