Professional Certificate in EQ for Conflict Resolution and Negotiation
-- ViewingNowThe Professional Certificate in EQ for Conflict Resolution and Negotiation is a comprehensive course designed to enhance learners' emotional intelligence (EQ) and negotiation skills. This program is crucial for professionals working in environments requiring conflict resolution, including management, human resources, and customer service.
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⢠Understanding Emotional Intelligence (EQ)
⢠Importance of EQ in Conflict Resolution
⢠Recognizing and Managing Emotions in Conflict
⢠Effective Communication for Conflict Resolution
⢠Active Listening and Empathy in Negotiation
⢠Identifying Interests and Positions
⢠Techniques for Successful Negotiation
⢠Building and Maintaining Positive Relationships
⢠Overcoming Barriers in Conflict Resolution and Negotiation
⢠Developing an EQ-based Approach to Conflict Resolution and Negotiation
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