Professional Certificate in EQ for Conflict Resolution and Negotiation
-- ViewingNowThe Professional Certificate in EQ for Conflict Resolution and Negotiation is a comprehensive course designed to enhance learners' emotional intelligence (EQ) and negotiation skills. This program is crucial for professionals working in environments requiring conflict resolution, including management, human resources, and customer service.
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โข Understanding Emotional Intelligence (EQ)
โข Importance of EQ in Conflict Resolution
โข Recognizing and Managing Emotions in Conflict
โข Effective Communication for Conflict Resolution
โข Active Listening and Empathy in Negotiation
โข Identifying Interests and Positions
โข Techniques for Successful Negotiation
โข Building and Maintaining Positive Relationships
โข Overcoming Barriers in Conflict Resolution and Negotiation
โข Developing an EQ-based Approach to Conflict Resolution and Negotiation
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