Certificate Mobile Customer Journey: User-Centric Approach
-- ViewingNowThe Certificate Mobile Customer Journey: User-Centric Approach is a comprehensive course designed to empower professionals with the essential skills needed to thrive in the modern mobile-centric market. This course highlights the importance of understanding and optimizing the mobile customer journey, emphasizing user-centric approaches that drive engagement, loyalty, and revenue.
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⢠Understanding Mobile Customer Journey: An overview of the user-centric approach and its importance in mobile customer journey mapping. ⢠User Research: Techniques for conducting user research, including interviews, surveys, and user personas. ⢠User Journey Mapping: The process of creating user journey maps, including mapping touchpoints and pain points. ⢠Mobile Design Principles: Best practices for mobile design, including responsive design, mobile-first design, and user-centered design. ⢠Prototyping and Testing: Methods for prototyping and testing mobile designs, including usability testing and A/B testing. ⢠Mobile Analytics: An introduction to mobile analytics, including metrics, KPIs, and data analysis. ⢠Customer Experience Management: Strategies for managing the mobile customer experience, including customer feedback and experience optimization. ⢠Accessibility and Inclusivity: Guidelines for creating accessible and inclusive mobile experiences, including WCAG 2.1 and cultural considerations. ⢠Mobile User Acquisition and Retention: Techniques for acquiring and retaining mobile users, including user onboarding, push notifications, and in-app messaging.
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