Professional Certificate in Customer Engagement Ethics for Managers
-- ViewingNowThe Professional Certificate in Customer Engagement Ethics for Managers is a crucial course designed to empower professionals in making ethical decisions when engaging with customers. In today's business landscape, ethical conduct is more important than ever, with consumers demanding transparency and accountability from the brands they support.
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⢠Unit 1: Introduction to Customer Engagement Ethics
⢠Unit 2: Ethical Decision Making in Customer Engagement
⢠Unit 3: Data Privacy and Security in Customer Engagement
⢠Unit 4: Transparency and Honesty in Marketing and Sales
⢠Unit 5: Responsible Use of Customer Data for Personalization
⢠Unit 6: Handling Customer Complaints and Disputes Ethically
⢠Unit 7: Building Trust and Long-Term Relationships with Customers
⢠Unit 8: Ethical Leadership and Management in Customer Engagement
⢠Unit 9: Developing and Implementing Ethical Customer Engagement Strategies
⢠Unit 10: Continuous Improvement and Monitoring of Ethical Customer Engagement Practices
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